Parts & Inventory - Service Support Representative

Responsibilities

The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada.

This critical service support position is responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts and Estimating.

Responds to customer inquiries and resolves customer issues.

Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.

This is not a remote role, and will work in person, at our service center in Portland, Oregon.

Inventory Service Support


* Assists Supervisors and Technicians with the scheduling of required inventory actions.


* Maintains accurate records for dissemination to Accounting, Supervision and Inventory owners to facilitate continuous improvement in inventory management and accuracy.


* Conducts Freight debrief per established standards.


* Creates shipping labels as required for Mobile Service and Centralized shops as directed/required


* Attends peer to peer training as required to develop and maintain all required skills.

Parts Service Support


* Conducts Stock parts order entry, form entry as directed per established standards.


* Researches parts with assistance/oversight of applicably trained peers and/or supervision.


* Reconciles requests for parts order follow up and escalate as required.


* Determines correct billing requirements required to fulfill requests accurately and timely are being meet by reading Bill of Materials, Parts Pages and related information.


* Conducts the P.O.

process within established Altec standards and provide accountability as required.


* Conducts daily inspection of Shop tools and PPE.


* Contributes to safety improvements within the shop.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:


* High School Diploma or GED required and


* Two years of experience in an industry-related field required (i.e.

Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

Or


* Bachelor's Degree and


* One years' experience in industry related field preferred (i.e.

Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

Also,


* Must have demonstrated experience of providing high levels of customer support


* Strong Computer Skills, especially in Microsoft Word and Microsoft Excel


* Demonstrated Problem Solving Skills


* Strong attention to detail


* Hydraulic or mechanical background may be preferred


* Solid team player with a collaborative nature


* Ability to multitask and handle multiple transactions


* Ability to work effectively...