Branch Manager

Branch Manager

BENEFITS:  Medical, Dental, Vision, 401K

AHF Products has a job opportunity for a Branch Manager to be located in Asheville, NC.

Reporting to the Regional Operations Manager, the Branch Manager will play a crucial role in providing support and knowledge within the branch on all operational aspects to deliver exceptional customer experience and cost management.

The Branch Manager is expected to maximize financial performance, operational efficiency, and customer satisfaction; meet branch sales objectives and support the selling process of products and services to customers; and provide leadership, support and guidance to branch employees, operations and sales staff.

Lead and direct all aspects of daily operations within the branch with emphasis on exceptional customer service, proficient process, cost control, LEAN principles and talent management.

The Branch Manager will drive creation, implementation and continuity of operational SOP’s, instill a mindset of driving sales and profits through efficient execution. 

JOB DUTIES:


* Collaborate with team to create and implement SOP’s in all functional operations systems and processes. 


* The Branch Manager is accountable for all facets of operation for each branch.

This includes team leadership, staff training and development, customer satisfaction and retention, service delivery, operational efficiency and new business development. 


* P&L with emphasis on SG&A cost containment and delivery of stated goals of financial ratio benchmarks.  


* Providing training, coaching, development and motivation to internal team 


* Create a culture of accountability and encouragement. 


* Develop annual budget/forecast, financial objectives and business plans 


* Learn and assimilate LEAN and 5-S principles through all operational processes. 


* Assure compliance and continuity to all processes, procedures, facility and equipment maintenance and inventory control. 


* Establish and adhere to best practices and associated metrics.  


* Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities. 


* Talent Management & Human Resource functions including, talent and performance assessment, recruitment, hiring practices, talent development and disciplinary action.  


* Establish quarterly schedule/cadence of branch meetings. 


* Monitoring regulatory compliance, quality control standards and ensuring safety. 


* Other duties as assigned based on branch and location.

 

JOB QUALIFICATIONS:


* BS/BA degree preferred. 


* Minimum 5 years of experience in retail management or operations management. 


* Strong attention to detail and organizational skills. 


* Strategic and tactical thinking abilities.  


* Excellent oral and written communication and good time management skills are required. 


* Positive attitude and engagement with custom...