HR Head - DGFF GSC BOG

Join our “Human Resource Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Centre HR Head

Job Location: Bogotá - Colombia

Business Area: GSC, DGFF

Department: Human Resources

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding (DGF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022, 2023, 2024” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF).

We are an organization of more than 5,000 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation).

Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest.

You will interact with people from all over the world and get the chance to a truly international organization.

Job Purpose

The Centre HR Head, DGFF GSC Bogotá oversees and directs all aspects of HR strategic and HR operational functions for the GSC center with over 350 employees, in alignment with the HR and organizational objectives and strategies.

Collaborating closely with senior management, this role drives initiatives to optimize talent acquisition, performance management, and employee engagement efforts to foster a conducive work environment and facilitate organizational growth.

Responsibilities include ensuring compliance with HR policies and regulations, while also spearheading continuous improvement initiatives to enhance HR processes and practices.

Moreover, the Centre HR Head plays a pivotal role in talent management, organizational design, and workforce planning to support the center's operational excellence and strategic objectives.

Effective communication, stakeholder engagement, and strategic thinking are essential attributes for success in this influential leadership position.

Reporting

The position directly reports to the Global Head of HR for the DGFF Global Services Center and has a dotted reporting line to the Center Head, Bogotá.

The role is part of the Senior Management Team in the Bogotá center and is responsible for leading the HR & Administration team of 7 with 3 direct reports.

Key Tasks – HR Management


* Define short to medium-term HR strategies, frameworks, and budgets for the GSC center.


* Identify development needs and competency gaps focusing on talent management, performance management, and employee engagement.


* Direct the design, development, and management of high-quality HR interventions and solutions, including consulting, recruiting, interviews, compensation & benefits, and employee relations.


* Conceptualize new and review existing HR processes, tools, and standards, covering areas such as HR policies, compliance, organizational design, and HR s...