Account Supervisor

Summary:

Account Supervisor will manage asset utilization and drivers to ensure a high delivery of customer service and fleet profitability.

Additional, the Account Supervisor assists, coaches, and mentors deliver with all trainings of employees and administrative operations.

 

Position Responsibilities:


* Direct and indirect management of drivers, office staff and customer account(s)


* Evening and weekend on-call (as needed)


* Direct management and oversight of the Transportation Network Coordinators’ and Logistics Coordinator’s’ day to day operations.


* Management of freight, including management of drivers’ hours under DOT regulations to ensure freight is delivered in a safe and timely manner.


* Manage use of all assets including trucks and trailers with an emphasis on utilization which may include slip-seating for some local accounts.


* Be a leader in encouragement and enforcement of company’s safety standards.

Work with Safety department to track trends, be proactive and determine root causes and solutions for accidents and other safety concerns.

Manage compliance of drivers and safety training requirements monthly.


* Communicate with customer proactively and professionally.

Work to ensure all freight commitments are being met and customers’ needs are addressed timely.

- Working to avoid lapses in communication that may affect the customer.


* Handle urgent situations in a professional manner.

Essential job requirements may include, but not limited to:


* Able to handle multiple tasks and work effectively independently or in a team environment.


* Work with other department leaders to establish goals, align priorities and define departmental processes.


* Practice and observe safety rules and regulations and encourage others to do so at all times.


* Always conduct yourself in a manner that reflects a positive, professional image.

Must maintain a professional appearance in accordance with dress code policies.


* Treat each individual with care, dignity, fairness, respect and recognition.


* Work productively and collaboratively with direct supervisor and peers.


* Display and encourage teamwork and willingness to be a problem solver.

Provide excellent customer service.


* Adhere to all policies and procedures as set forth by the company and ensure that all employees are knowledgeable of and adhere to all standards set for by the company.


* Must be able to work with office equipment, utilizing computers for majority of tasks.

Job qualifications may include, but not limited to:


* Ability to work with office equipment, utilizing computers for majority of tasks and must be familiar with Microsoft Office suite of programs.


* Proficient with Excel and other reporting capabilities.


* Knowledge of industry-specific logistics programs.


* Excellent inter-personal skills with drivers, other personnel, customers, and management.


* Exc...