Operations & Logistics Assistant

RESPONSIBILITIES

Customer Order Management:


* Prepare, verify, and record customer orders in the system (ERP or CRM).


* Ensure follow-up of orders until delivery (inventory, deadlines, transport).

Warehousing:


* Ensure the showroom is clean, organized, and well-arranged at all times.


* Assist in setting up displays to highlight new arrivals or seasonal products.


* Pick and pack orders accurately and efficiently.


* Load and unload shipments using various equipment such as pallet jacks.


* Receive and process new stock, checking for damages and discrepancies.


* Conduct regular inventory checks and report any discrepancies to management.


* Follow safety protocols to maintain a safe environment.

Commercial Support (60%):


* Prepare necessary commercial documents (quotes, purchase orders, delivery notes, etc.).


* Contribute to inventory management (receiving, verifying) and ensure products availability.


* Warehouse management: packaging/unpacking, scanning, stock management, inventories management.

REQUIREMENTS


* 2 to 5 years' experience in sales administration, customer service, logistics, or a similar commercial environment.


* Good command of IT tools: ERP, CRM, Microsoft Office Suite (especially Excel).


* Knowledge of commercial and logistics management procedures.


* Strong organizational skills and attention to detail.


* Ability to manage priorities and unexpected situations.


* Good interpersonal skills and sense of customer service.


* Proactivity and autonomy in task management.


* Team spirit and ability to collaborate with multiple departments.


* Proactive attitude with a willingness to learn about new products, methods, and tools.

OTHERS


* This position may require standing for extended periods and lifting heavy materials as needed.


* This position may require participation in the organization of local events outside the office.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide.

Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.

The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.

Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.