Customer Project Engineer

What will you do?


* Determination of recurrent and severe customer issues, their containment, root cause analysis, correction and prevention
+ Ensure all customer issues are regularly analyzed to identify top issues and launch projects to prevent them
+ Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented
+ Monitor and respond to voice of the customer survey responses and customer net promotor scores.

Communicate these reviews/ratings with management


* Ensure that complaints are resolved effectively and without delay and those not resolved have been escalated to the appropriate entity
+ Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers
+ Utilize I2P methods
+ Ensure that Complaint process is supported with warm loop (immediate containment for operational root causes) and 8D for cold loop (for systemic root causes)


* Guide other departments and employees on proper root cause analysis and PFMEA through training, kaizen, or urgent issues interrupting production
+ Manage PFMEA animation and documentation with all required processes


* Ensure that customer complaints lead to robustness program update (PCP, FMEA, ...)


* Scope is on operational and systemic facility processes, but also requires knowledge of and communication with order management and transport


* Share critical customer feedback information with management and associates at all levels


* Plan and host customer appreciation days, while including management, supervisors, employees, etc.


* Select, schedule, and plan out visits to customer sites and hosting customers at our facility


* Evaluate both internal and external customers for each process, their requirements, and work on actions to improve overall customer experience


* Support and influence customer centric culture


* Assist with customer satisfaction and quality related projects as needed

What's in it for you?

Schneider Electric offers a comprehensive benefits package to support our employees, inclusive of medical, dental, and vision plans; basic life insurance, and short and long term disability plans.

We also have flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 paid holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), and the opportunity to purchase company stock.

Schneider Electric recognized around the world for welcoming people as they are.

We create an inclusive culture where all forms of diversityare seen asa real value for the company.

The opportunity for growth and development to prepare you for the career path of your future is abundant.

We encourage all associates to take advantage of our mentorship programs and continuous learning opportunities....