Issue Resolution Lead, Projects – Macquarie Park NSW  

* Join our Cloud and Service Provider team as an Issue Resolution Lead, Projects


* Previous experience in a Quality or Electrical trade discipline highly regarded


* Hybrid role located at our SMART Macquarie Park office NSW plus benefits

About Us

Schneider Electric is a global specialist in energy management and automation.

We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions.

We invent technologies that will transform the places where we live, work and play.

Our technologies ensure that Life Is On everywhere, for everyone at every moment.

Our Mission is to be the trusted partner in Sustainability and Efficiency.

The Opportunity

We are seeking an experienced communicator and project manager for our newly created position of Issue Resolution Lead, Projects to join our dynamic Cloud and Service Provider team in our SMART Macquarie Park office, NSW.

As the Issue Resolution Lead, Projects, you will play a crucial role in ensuring customer satisfaction by addressing and resolving mission critical customer and product concerns effectively to Schneider Electrics Quality framework.

Reporting to the Director, Customer and Offer Quality, Pacific, the Issue Resolution Lead, Projects' expertise will be essential in providing technical support, resolution of complex issues at whole project level, and delivering innovative solutions that enhance operational efficiency in the Pacific region.

This exciting new career opportunity will see you providing:



* Act as the Customer Experience advocate as first responder and mobilise the Schneider network to solve customer facing product issues


* Drive Customer Centricity, analyse and diagnose problems reported by customers, providing timely resolutions


* Collaborate with cross-functional teams to escalate and resolve complex issues


* Ensure the Customer Experience is measured to business priorities


* Define and follow-up the improvement action plan and priorities with business stakeholders


* Collaborate with cross-functional teams to escalate and resolve complex issues


* Maintain accurate records of customer interactions and issue resolutions


* Contribute to Issue to Prevention (I2P) process advocacy and drive Customer Centricity at country level

Our ideal candidate will possess:



* Tertiary qualification in Engineering or an Electrical trade related discipline is preferred


* 8+ years of experience in a Quality, Project Management


* Strong influence skill with a global mindset


* Demonstrated resilience when dealing with issues on mission critical infrastructure


* Demonstrated communication skills to internal and external customers in challenging customer situations


* Commercial acumen and skills in executing quality tools in a matrix environment


* Organisational skills and ability to form and drive cross functional teams to an outcome


* Well-developed digital skills and a tec...