Office Manager II

Primary Responsibility :

Responsibilities may include: payroll, traffic, customer service, and accounting/budgeting functions.

May have responsibility for Human Resources functions such as recruitment, training, discipline, labor management provisions, and development of operational policies, programs, and procedures.

Typically has direct reports.

What You'll Do :

• Coordinate activities with other supervisory/lead personnel and with other work units or departments.
• Develop or update procedures, policies, and standards
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management
• Interpret and communicate work procedures and company policies to staff
• Work with General Manager to develop annual departmental budget
• Develop work schedules according to budgets and workloads
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
• Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies
• Resolve customer complaints and answer customers' questions
• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance
• Keep informed of provisions of labor-management agreements and their effects on departmental operations
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
• Train and instruct employees in job duties and company policies or arrange for training to be provided
• Participate in the recruitment, interview, and hiring process

What Experience and Education You Need :

• Five to eight years office experience in warehousing and/or logistics
• 4+ years general supervisory/management experience
• HS Diploma or equivalent
• Experience in HRIS and ATS systems preferred
• Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines
• Proficient in Microsoft Office, including Word and Excel
• Proficient in WMS a plus

Physical Requirements :

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane up for business
• May require a visit facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Requi...