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CRM Configuration Specialist

Position Summary

As a CRM Configuration Specialist, you will serve the crucial role of configuring and customizing the MS
Dynamics 365 & Power Platform cloud-based enterprise software in support of business objectives meant
to enhance customer care and experiences.

You will work as a bridge between the CRM platform and its
users, capturing user requirements and turning them into sound business solutions based on knowledge of
best practices.

You will be tasked with system user administration, form and view configurations, creating
workflows, maintaining application data quality, performing application environment deployments
(including post-deployment support and training to end users), and fulfilling the platform’s integration
needs with Neptune internal systems and external 3rd party systems.

Objectives:


* Platform Management (60%)


*  Perform system configurations and customizations of the MS Dynamics CRM platform


*  System Administration of user security roles, field security roles, and audit reviews


*  Support QA and UAT testing of CRM Platform and end-to-end cross-team applications


*  Stakeholder Engagement, Training, and Support (30%)


*  Configuration of enhancement requests and new features


* User training & documentation for system-defined processes


*  Serve as subject matter expert for MS Dynamics CRM & Power Platform best practices


* Drive Quality & Promote Team Growth (10%)


*  Ensure system and business process changes are appropriately documented


*  Participate in agile team ceremonies, including sprint planning, daily stand-ups, backlog
grooming, and retrospectives


*  Maintain and share professional and technical knowledge by attending educational
workshops; review professional publications, develop personal networks, and participate in
professional groups

Requirements:


*  Education


*  Bachelor's degree in business, computer science, or a related field of study, or equivalent
experience

Experience


* 3+ years of experience in a CRM and/or software application configuration role


*  Interpersonal Skills


*  Excellent analytical skills with the ability to translate and present technical and business ideas
to diverse audiences


*  Creative thinker with the ability to adapt and strategize value-driven business solutions


*  Able to work under targeted project timelines and manage changing priorities


*  Customer-centric: excellent team player on a global, cross-functional team sharing common
business objectives

Technical Skills


* Solid background using CRM foundational components


*  Functional knowledge of MS Dynamics 365 configuration, customization, workflows, and
plugins


*  HTML, JS, TypeScript Web resources, and Unified Interface experience preferred


*  Familiarity with Microsoft Power Platform, including model-driven and canvas apps, and
...




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