Rental Specialist I

Rental Specialist I

2620 Discovery Dr, Raleigh, NC 27616, USA Req #1528

Tuesday, January 21, 2025

PRIMARY FUNCTION :

This position provides inside rental equipment activities ensuring customers ' satisfaction and performing some administrative operational responsibilities, primarily for NC , SC, & VA .

The successful candidate needs to be a well-organized, self-motivated multitasker, in the Rental Department of our Lift Systems Division.

(Bi-Lingual Spanish speaker preferred)

ESSENTIAL DUTIES:

I.

Customer Service - Percent o f Time Spent = 6 0 % +



* Accepts and coordinates customer inquiries, requests (phone, walk-in or e mail) for rental equipment and closes rental agreements by interfacing and negotiating with customers.



* Provides rental customers' price quotes and equipment availability and delivery schedule information.



* Manages or resolves customer's rental complaints and problems to the best customer satisfaction level possible.



* Daily monitors and coordinates rental equipment hauling schedule to e nsure timely equipment delivery and pick-up; and immediately contacts customer with any schedule updates, modifications or delivery problems.



* Serves as a liaison between departments and branches for rental equipment pricing, availability, transportation, and repair .

etc.



* Assists with telephone collection of past due rental payments.

II.

Administrative - Percent of Time Spent = < 30 %

The administrative activities will be mainly in two areas: equipment/inventory and bookkeeping/invoicing.

Individuals in this position must be trained and can perform in each main area, even though, he/she may take a stronger lead in on specific area.

A.

Equipment /Inventory



* Ensures rental units are operational by coordinating repairs and maintenance with rental service technicians.



* Approves some equipment service work orders.



* Coordinates daily transportation of rental equipment.



* Maintains current inventory usage records and ensure accurate and timely billing.

B.

Bookkeeping/Invoicing



* Expedites customer credit applications in a timely manner allowing them to rent equipment.



* Verifies gate logs e nsuring equipment is tracked for inventory security.



* Maintains rental files and contracts ( i.e.

rental contracts, certificates of insurance, etc.) and periodically purges and prepares them for storage.



* Timely process rental equipment related purchase orders.

MINIMUM REQUIREMENTS :

Education :

Two-year post-secondary college graduate with a technical or a business administration degree.

Work Experience :

Two - years working experience in a similar customer service-related position .

Basic mechanical and product knowledge is desirable.

Physical:

Must be able to work for long periods while seated .

Must have ability to clearly communicate with customers on the phone or in person.

Excellent customer relations are a must .

Other:

Must have basic PC kno...