Service Administrator

Service Administrator

1500 Sensation Weigh, Beaufort, NC 28516, USA Req #1572

Tuesday, January 21, 2025

PRIMARY FUNCTION :

This position provides key support for service customers' satisfaction and maintains vital administrative operational responsibilities for the entire branch.

ESSENTIAL DUTIES:


* Sets up new customer, customer updates and machine pop information.


* Identifies and routes appropriate warranty documents to the warranty department.


* Applies contractor invoices to work orders and assist with contractor invoicing.


* Issues, codes, approves and receives purchase orders using on-line system.

Bills outside purchases to work orders.


* Opens, reviews, updates, and closes work orders.


* Assist in ensuring service and parts areas are neat and clean.


* Verify time accuracy and make corrections as needed (wip & non wip).

Provides ongoing coaching to Technicians regarding errors.


* Calculates meal and outside purchase expenses.

Maintains Concur expense accounts, bills to work orders, codes for payment and routes to Service Manager for approval.


* Maintains manual absentee calendars for all service personnel and the Service Manager.


* Updates computer records for vacation/sick/personal business leave for non-exempt and exempt service department personnel.


* Assist fellow employees with routine personnel matters/changes, Credit Union transactions, computer password and Ceridian Self Service.


* Types correspondence, quotes, records, completing forms, reports, etc.

Maintains department files.


* Receives mail and distributes.


* Maintains petty cash and office machines and supplies.


* Miscellaneous: Distribution of print out reports to branch, travel expense reporting, assist Service Manager and others with projects as needed.

Customer Service


* Answers telephone for service department routes calls to appropriate personnel.

Ensures excellent customer relations by resolving telephone or direct request, issues or concerns.


* Accepts and coordinates customer inquiries and requests (phone, walk-in or mail) for machine repair/service.


* Manages or resolves customer's service complaints and problems to the best customer satisfaction level possible.


* Serves as a liaison between departments and branches such as engine transportation, engine repair, transmission repair, etc.

MINIMUM REQUIREMENTS :

Education :

High school diploma.

Work Experience :

Two years working experience in similar administrative related position.

Physical:

Must be able to work for long periods while seated.

Must have ability to clearly communicate with customers on the phone or in person.

Other:


* Good customer relations is a must .


* Pleasant personality


* Must be PC literate with an intermediate skill level with keyboarding and word processing software (preferably Microsoft).

This job description is not intended to be all-inclusive.

Your supervisor may re...