Account Manager - Pharmacy Team - Verity Solutions - Hybrid

Job Objective:

Responsible for owning the ongoing relationship and 340B program for a group of Verity Solutions Pharmacy accounts.

Serve as a subject matter expert of Verity Solution Contract Pharmacy and VHUB program and services in a Hemophilia setting

Duties and Responsibilities:


* Develop ongoing account relationships and serve as the key contact to proactively support their 340B program, compliance obligations, concerns and other pertinent data to develop clear service solutions.


* Establish plans and routines to analyze and understand ongoing program performance to maximize CE savings and Verity Solutions revenue generation with each account.


* Consistently monitor program data mechanics, settings, and metrics to ensure a compliant and optimized program.


* Proactively investigate and seek support with data questions and anomalies; using all resources to evaluate and develop action plans for resolution.


* Consistently apply the client business review standards and expectations for consistent communication with assigned accounts, including frequency of scheduled contact and topics for review.


* Serve as the program training expert on core features and functions of the program, proactively recommending areas and creating plans to advance additional training and development for each customer account.


* Responsible for placing Specialty Drug Orders including Hemophilia product as necessary with monitoring for receipt of product and proper invoicing to Pharmacy


* Use primary client management toolset (Salesforce) to manage and document all client interactions and projects as assigned.


* Respond timely and completely to customer communication, ensuring our service level standards are achieved.


* Utilize all educational and training resources available to maintain knowledge of features and functions of the software.

Take personal accountability for recognizing areas of development with supervisor.


* Support Urgent customer data inquiries and lead the effort to resolve as quickly and efficiently as possible in coordination with the Analytics team.


* Cultivate customer relationships and use customer feedback to listen and hear the story, pulling out the actionable insights needed for product or service improvements


* Support and promote the Verity Solutions values through positive interactions with both internal and external stakeholders on a regular basis.

Experience, Skills and Qualifications:


* BA or BS in Business or related field or equivalent work experience.


* 2+ years Working in a Hemophilia setting or in the purchasing of Hemophilia Product


* 3+ years in a customer support, technical support or SaaS account management position.


* Strong written business communication skills, including proven ability to deal with competing goals, ability to lead difficult conversations, and the ability to achieve compromise outcomes.


* Aptitude to analyze data issu...