HPC Service Desk Technician - 1990
Overview
Position: Network Tech II
Location: Albuquerque, NM
Salary Range: $27.65 - $33.65 per hour
Clearance: Clearable to Q
KeyLogic is seeking someone with two years’ experience in IT Computing Infrastructure to join our dynamic One Stop Service Desk team.
You will be part of a team that provides a “one stop” interface for user support in scientific, engineering, and High-Performance Computing (HPC) resource users.
The team also performs the full lifecycle management (analysis, design, development, testing, implementation, integration, and maintenance) of user support capabilities, including a ticketing system, a web portal, a knowledge base, a group chat system, and training room.
Qualified applicants must have the technical skills necessary to support a leading-edge computational science and engineering environment together with a strong customer service ethic.
Responsibilities:
* Provide users with interactive issue troubleshooting in a complex computing hardware and software environment
* Monitor user issue tickets through to resolution by other support teams and document resolutions in a knowledge base
* Work with application and system supporters to identify advanced solutions to user issues
* Enhance a user support application (e.g., issue tracking tool) through software design and development to improve performance and add functionality
* Work on maintaining a commercial tool and One Stop's customizations of that tool (e.g., upgrading to the latest version or identifying and resolving a scripting error)
Qualifications:
* High School Diploma and two or more years of experience in IT user support role and a strong customer service commitment
* Must be a US Citizen
* Ability to obtain and maintain a U.S.
Department of Energy Q security clearance.
Required Skills:
* Familiarity/experience with programming and scripting languages such as Bash or Java
* Strong technical aptitude and ability to research and solve complex issues independently.
* Effective oral and written communications skills along with a strong customer service commitment.
* Experience working with application vendors to understand, implement and maintain applications in a Linux environment.
* Familiar with information security best practices
Desired Skills:
* Knowledge / experience with engineering and High-Performance Computing user environments, such as programming models, engineering applications, etc.
* Systems administration experience with either windows or Linux servers.
* Knowledge of DevOps tools, chat tools, or web technologies.
* Experience with Knowledge-Centered Service (KCS) methods.
* Experience with Gitlab, Jira, MatterMost, or Joomla.
* Knowledge of IT Service Management (ITSM).
See Job Description
- Rate: Not Specified
- Location: Albuquerque, US-NM
- Type: Permanent
- Industry: IT
- Recruiter: KeyLogic Systems
- Contact: Dorothy Dimas
- Email: to view click here
- Reference: 2451
- Posted: 2025-01-22 07:48:41 -
- View all Jobs from KeyLogic Systems
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