Customer Service Coordinator
The Customer Service Coordinator will serve as the first point of contact for customers interested in Armstrong's products and services.
The Customer Service Coordinator will deliver service through their defined supply chains such as international, commercial, residential, or military.
KEY RESPONSIBILITIES:
* Handles all inbound sales lead calls and converts calls into appointments/sales.
* Answer customer questions and resolve customer complaints or issues.
* Research and thoroughly qualify prospects utilizing phone and internet to ensure that leads provided to field sales are sales-worthy and meet our minimum criteria.
* Identify prospect needs and set appointments.
* Communicates with local agency coordination and operations staff in support of customer needs/inquiries.
* Leverage electronic and print collateral to support business opportunities.
* Leverage technology to track sales efforts.
* Supports all inbound communications and determines the best course of action based on call type/inquiry.
* Any other duties as assigned by Manager.
MINIMUM QUALIFICATIONS:
* High School/GED minimum.
Associates/Bachelor's degree from four-year college or university preferred.
* A minimum of 2 years’ experience working in a customer service / care role.
* Excellent verbal and written communication skills.
* Excellent teamwork and interpersonal skills required.
* Highly customer service oriented.
* Ability to demonstrate initiative and to work with minimum supervision.
* Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
* Ability to multi-task and organize workflow to manage daily responsibilities.
* Detail-oriented with strong presentation skills.
* Excellent computer skills.
Proficient in Microsoft Office (Excel, Word, Outlook).
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
* While performing the duties of this job, the employee is regularly required to talk and hear.
* This position requires the ability to occasionally lift office products and supplies, up to 10 pounds.
* Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.
Salary ranges from $18 to $22 per hour and will be based on work experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed th...
- Rate: 20
- Location: Lombard, US-IL
- Type: Permanent
- Industry: Secreterial
- Recruiter: The Armstrong Company
- Contact: Mark T. McKee
- Email: to view click here
- Reference: CUSTO001727-00001
- Posted: 2025-01-22 07:46:11 -
- View all Jobs from The Armstrong Company
More Jobs from The Armstrong Company
- Compounding Pharmacy Technician - Freedom Fertility
- Home Infusion Nurse, Per Diem - Accredo - Portsmouth, OH
- Architecture Senior Advisors - Evernorth Health Services - Hybrid
- National Account Manager - Mid-Atlantic
- Medical Principal - Oncologist
- Operations Supervisor - Curascript SD
- Customer Service Associate Representative
- Actuaries- Hybrid
- Regional Growth Leader- Select & Middle Markets (West Region)- Cigna Healthcare
- Data Scientist Intern - Summer 2025
- Clinical Wellness RN, Asheville
- Software Engineering Lead Analysts
- Software Engineering Senior Advisors
- Proposal Analyst (Medical/Behavioral)- Remote
- Engagement Consultant - Dallas/Plano or Houston, TX - Hybrid - Cigna Healthcare
- Medical Director - Post-Acute Care - Evernorth Home-based Care - Remote
- Sr. Account Representative - Sales - CuraScript SD - Hybrid (Lake Mary, FL)
- Software Engineering Senior Advisors- Evernorth Health Services - Hybrid
- Software Engineer Advisors - Hybrid
- Technical Inside Sales Representative