Product Specialist

The Product Specialist draws upon many talents to get the job done - excellent communication skills, time and project management abilities, a customer-centric service approach, and analytical prowess are a must.

The primary responsibility of a successful Product Specialist is to ensure the product we deliver is well defined, understood, and is implemented and used with success.

About the Day to Day Responsibilities of the Role


* Triage general product support questions/inquiries and provide timely resolution for client, utilizing multiple tools to investigate and access data.


* Proactively monitor and analyze data quality to ensure accuracy of reporting and downstream impact on other contracted services.


* Assist with client testing requests in conjunction with ClaimSearch testing team.


* Train existing clients.


* Ensure project documents are complete, current, and stored appropriately.


* Identify and document solution deficiencies and recommend solutions.


* Extract existing data to manipulate/calculate/format into presentable reports, charts, and graphs.

About You and How You Can Excel in This Role



* Experience with data analysis and manipulation using Excel (v look-up, pivot tables)


* Experience with SQL queries, or the willingness to learn "plug and play" queries


* Well organized and able to prioritize work independently


* Excellent written and oral communication with internal team members and external customers


* Team player open to working with other departments within Verisk


* Ability to learn new concepts quickly


* Previous experience with insurance claims or Medicare compliance preferred



* 5% travel for customer visits or Verisk headquarters in Jersey City may be required


* Bachelor's Degree preferred


* At least 2 years of experience in a corporate office/customer facing environment

#LI-MC1