Technical Support Analyst

Your Job

Flint Hills Resources (FHR) is seeking a Technical Support Analyst to join our IT/OT Endpoint Services Team in Corpus Christi, TX.

In this role you will provide IT support to our Corpus Christi Refinery and work in partnership with business stakeholders and IT groups across FHR and Koch Industries to deliver IT programs and services.

As a Koch company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the world moving.

We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000+ miles of pipeline - delivering energy to farmers, manufacturers, and families.

Our team champions innovation and excellence to help power modern life.

What You Will Do


* Provide local, hands-on technical support and training for plant employees


* Troubleshoot and resolve IT hardware and software issues


* Work with technologies across the general IT stack including PCs, mobile devices, servers, networking (LAN and wireless), and applications


* Set up and support workstations and peripheral devices (e.g., monitors, docking stations, etc.)


* Set up and support VoIP phones and conference room technologies


* Provide hands-on assistance with data center, systems, and network infrastructure tasks (e.g., server builds and installs, racking, cabling, troubleshooting connectivity issues in the field, etc.)


* Manage e-waste processes and maintain stock of commonly used IT hardware


* Build and maintain strong relationships with customers, peers, and suppliers


* Lead and participate in projects involving multiple capabilities, customers, and technology partners


* Own and be accountable for a subset of programs, services, and technology roadmaps


* Create and maintain processes, standards, KPIs, configurations, and documentation


* Must be able to meet the physical and safety requirements for the role


* Must be able to work a standard set 9/80 schedule, starting at 7:00 a.m.


* Willing and able to be in an on-call rotation and respond to calls 24/7 for critical situations


* Willingness to travel (up to 15%)

Who You Are (Basic Qualifications)


* Experience supporting Windows OS environments


* Experience troubleshooting hardware and software related issues


* Experience providing direct (remote or in-person) technical support to customers


* Experience with using and supporting Microsoft 365 products and services, including Teams and SharePoint

What Will Put You Ahead


* Experience installing and/or troubleshooting servers and network infrastructure (e.g., switches, wireless access points, firewalls, etc.)


* Experience using ServiceNow for tracking incidents and requests


* Experience using Microsoft SCCM and/or Microsoft Intune


* Experience with PowerShell scripting


* Experience managing accounts in Act...