Operations Supervisor I/II

Company

Federal Reserve Bank of Minneapolis

Are you interested in an exciting and unique opportunity to become part of a dynamic operation that is an important part of the Central Bank function? The Federal Reserve Bank of Minneapolis Cash Services department is seeking an Operations Supervisor.

The position is responsible for the oversight of the currency processing operation including Paying, Receiving High Speed processing and Coin.

You will supervise the operation and staff while ensuring compliance with Treasury and Board of Governors regulations as well as internal controls and procedures.

This position is ideally suited for an individual who is self-motivated, is adept at problem solving and thrives in a dynamic fast-paced environment.

Must have the ability to balance compliance and productivity demands and motivate staff to achieve this balance as well.

Duties include:


* Supervise and coordinate the workflow and staffing of a complex currency processing operation to ensure efficient utilization of staff and timely processing of currency. 


* Ensure adherence to controls, regulations and procedures, including United States Treasury Currency Operations Manual, Federal Reserve System Custody Control Principals and Standards and local operating procedures.


* Supervise, coach, and develop staff members by communicating performance expectations and providing on-going feedback regarding results in the context of the expectations.


* Make recommendations pertaining to employee recognition, hiring, salary, promotions and disciplinary actions.


* Assists staff in resolving issues associated with daily operations.


* Communicate with staff and others about decisions affecting teamwork, process, resources, and other areas of responsibility.


* Monitor key unit metrics (e.g., quality measures, productivity, volumes, etc.) against targets, and adjust resources as appropriate.


* Identify, analyze, and recommend new procedures to improve effectiveness and efficiency of operations.


* Make recommendations and implement changes as appropriate.

Report exceptions or significant variances and escalate accordingly.


* Resolve routine to moderately complex problems/out of balance conditions.  Escalate more complex issues and concerns as appropriate.


* Participate in and/or may lead Department or Bank work groups.

May also conduct or participate in Federal Reserve System work groups or projects as assigned.


* Occasionally, additional responsibilities may be required during peak volume periods.

Qualifications: 


* Bachelor's degree in business management or a related field, or equivalent combination of education and experience.


* Two or more years of operations experience (preferably in a cash handling environment). Banking-related experience preferred. (Three or more years of supervisory experience in an operations function, or related functional area for level II. ) Experience to inclu...