Program Manager

Job Req ID: 25570

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.

We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms.

Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

We are currently seeking a Program Manager that is focus on service contract renewal within Global Service Team.

This position is expected to help improve efficiency as service contract renewal volume increases, and maintain a professional atmosphere while delivering a world class customer service experience.

The candidate will assist in service contract renewal approval, invoice verification and review, as well as researching and resolving service issues for the company.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
• Review and approve service contract renewal request from customer.
• Respond promptly and accurately to customers and internal organizations regarding service contract renewal inquires.
• Work with relevant team to gather invoice data, analyze data based on different metrics to sort out the correct service renewal demand.
• Coordinate tasks of a cross-functional team from Sales, Product Management, Purchasing Departments and IT department, to figure out product support plan and deliver renewal solutions.
• Prepare weekly service contract renewal reports to monitor renewal status.
• Coordinate across internal teams to implement solutions.
• Assist in the review of service contracts and propose proper service offering.
• Participate in the preparation of schedules and analysis of service setup and support.
• Review invoices and customer POs for proper service order codes.
• Assist the team in preparing the service reports and follow up with customer support issues.
• Maintain service contract renewal related information/files.
• Contribute to the development and maintenance of procedures to drive operational efficiencies.
• Other tasks as assigned

Qualifications:

• Bachelor's degree in Electrical Engineering, Industrial Engineering, Computer Science, Business Administration, or related field.
• Minimum 3 years of services/financial planning and analysis experience in the computer/server industry.
• Must be self-motivated, flexible, deadline-oriented and able to complete tasks in a fast-paced environment.
• Must be detail oriented.
• Excellent organization skills with multi-tasking abilities.

Strong planning, analytical and problem-solving skills.
• Having knowledge and experiences in customer support.
• Excellent...