Information Technology Manager - Hermès İstanbul

Key Responsibilities


* Become the expert for the company's IT systems and support the rollout of the new project implementation


* Review the status of existing systems and infrastructure in terms of robustness and effectiveness and develop a continuous improvement plan.


* Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures


* Manage all external IT Suppliers, Partners and Consultants to ensure a high-quality delivery.

This includes a site based outsourced desktop support business, license, hosting and support agreements and support.


* Monitor clear KPIs and SLAs around all key systems and ensure that support vendors are delivering in line with our agreements.


* Work in line with guidelines from our Headquarters in Paris to carry out the given framework and policies


* Understand the company's growth and expansion plans and develop a tools and forward plan to support the organization's plans.


* Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.


* Managing all IT Operational procedures ensuring incidents are identified, prioritized and resolved.


* Ensure high levels of customer service are maintained.


* Provide remote support to all users on the group network in Turkey


* Oversee policies and procedures to ensure consistent service levels and quick resolutions are implemented


* Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.


* Design, implement and maintain network, server and storage Infrastructure


* Project manage local and group projects and initiatives


* Ensure system security, privacy and integrity is maintained to group and industry guidelines

Competencies


* Bachelor's degrees in IT or a relevant field.


* Minimum post qualification experience of 5+ years of proven operational experience.


* Excellent understanding of networking, server, storage, WiFi, mobile device and PC operating systems, software, hardware, protocols, and standards.


* Ability to present ideas in a business-friendly and user-friendly language.


* Ability to establish good working relationships within a diverse operation


* Exceptional communication skills both written and verbal


* Ability to effectively prioritize and execute tasks efficiently and with a friendly manner


* Working knowledge of IT practices and procedures


* Educated to degree level or any IT professional certifications.


* Ability to effectively manage projects


* A Retail experience is appreciated


* Cegid knowledge appreciated

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide.

Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultiv...