Sr Salesforce Administrator

Description & Requirements

• Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams.

• User setup and maintenance, including Active Directory and Azure authentication.

• Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.

• User support tickets.

• Responsible for staying current on the platform's new tools, capabilities, and updates.

• Monitor and report on user adoption.

• Certificate management.

• Oversee integration set up and management, including data exchange processes between Salesforce and other platforms.

• Monitor application storage, user licenses, and system updates to ensure smooth operations.

• Work closely with users to gather feedback, resolve issues, and optimize system functionality.

• Administer changes with minimal disruption, adhering to established change management processes.

• Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health.

• Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting.

• Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management.

• Collaborate with other DevOps team members for environment refreshes.

• Provides backup coverage for other team members, as needed.

• Sandbox environment management.

• Collaborate closely with other workstreams for training and requirements gathering, with a focus on exceptional user experience.

• Work closely with DevOps Release Manager to coordinate deployments across all tiers and environments.

• Troubleshoot and work closely with others from the DevOps team on cross-team coordination of production issues to ensure quick resolution of Salesforce-specific bugs or deployment challenges.

• Stay current with Salesforce best practices, trends, and platform updates to ensure processes remain aligned with platform innovations.

• Flexible with off-hours work as needed for critical deployments.

Essential Duties and Responsibilities
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- Mentor and train other members of the dedicated DevOps team on AWS and automation technologies, and collaborate with other cloud support teams that support the overall organization.
- Serve as the primary technical point of contact for all cloud services consumed by the business.
- Lead performance testing, chaos engineering ...