Business Systems Analyst II

Company

Federal Reserve Bank of Minneapolis

The Federal Reserve Bank of Minneapolis is looking for an IT Service Management Business Systems Analyst with experience with ServiceNow to join our ITSM team within our Technology Division.

As a Business Systems Analyst you will provide day to day configuration, change and asset management functions along with overall support in managing the ITSM operation of the Federal Reserve’s Ninth District.

Duties will include Configuration Management Database (CMDB) and Mega updates, Asset Management lifecycle and Change Management processes.
You will work with 2 others in support of the ITSM function in the 9th district.

In your role, you will interact regularly with Desktop Support, along with both internal district and system stakeholders.

The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person.

Onsite work is an essential function of this position, and you are expected to be in the office 2 days per week for meetings and team collaboration, unless directed otherwise by your supervisor.

Application Deadline: 12/20/2024

Responsibilities:


* Maintain the accuracy of the CMDB, assist in improving quality of CMDB data and cleanup/update of Configuration Item (CI) attributes in the CMDB


* Assist with the review, enhancement, and design of the overall CMDB data model and CI classes


* Provide support to internal and external audits related to the accuracy of CI data in the CMDB


* Revise, update and maintain procedures along with Knowledge Base articles, with an eye for efficiency and automation


* Day to day change management and configuration management responsibilities include reviewing and approving all 9th District Change requests


* Maintain all MPLS owned assets in the CMDB (workstations, mobile devices, applications, databases, local servers, etc.)


* Perform individual work responsibilities while functioning as part of team managing IT assets for 1,200+ employees using ITSM best practices


* Serve as an asset liaison to the district’s business lines and IT department


* Actively participate in system wide meetings representing the Ninth District


* Perform day-to-day asset management operations while ensuring data integrity and customer satisfaction

Qualifications


* Bachelor’s degree and four (4) years of experience in an IT Service and/or Asset Management or a closely related area OR Associate degree and six (6) ears of experience in an IT Service and/or Asset Management or a closely related area.


* Preferred experience with ServiceNow or similar ticketing system.


* Demonstrated ability to effectively complete job functions and address issues in a rapidly changing business environment


* Excellent organizational and creative thinking skills and attention to detail,


* Basic IT, desktop, server, and network knowl...