Technical Support Engineer

Technical Support Engineer

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know diverse backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery.

Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities:


* Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.


* Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).


* Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.


* Ability to act as a mentor and guide other employees.

Ability to provide direction and guidance to process improvements.


* Ability to articulate clearly, recommend and explain resolutions /clients.


* Understand and utilize ITIL.


* Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

Education and Experience Required:


* First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science).

Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience.


* 5-7 years experience in relevant technologies and customer environments.


* Relevant industry qualification where applicable.

Knowledge and Skills:


* Excellent verbal and written communication skills in language to be supported.


* Advanced troubleshooting skills in a technical environment.


* Excellent analytical and problem solving skills.


* Advanced Software and hardware knowledge of computing, storage and peripheral devices.


* Specific knowledge and training with the company's products.

Knowledge of multiple product lines (for example, proactive, reactive, storage, enterpri...