Child Support Team Lead

Description & Requirements

Maximus is seeking a Remote Child Support Team Lead to support the IL Chicago Child Support Project (IL MOD) project.

The ideal candidate is detail-oriented, has strong knowledge of the Illinois Chicago Child Support (IL MOD) program, and thrives in a fast-paced environment.

This role involves managing team operations, ensuring project goals are met, and maintaining high standards of accuracy and efficiency.

If you're ready to lead with excellence, we'd love to hear from you!

Why Maximus?
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Ensure individual and service level standards are met or exceeded, and staff members are appropriately trained.

- Responsible for ensuring processes are working to support customer needs.

- Ensure the overall volume of work produced meets or exceeds quality standards.

- Ensure staff maintains an updated knowledge of all programs.

- Ensure the confidentiality and security of all information.

- Monitor the performance of staff and provide feedback and training to improve performance.

- Provide management with updates on all issues regarding quality, training, policy, procedures, and staff issues.

- Serves as facilitator and team leader, allocating work and providing guidance and training to others in field of specialization.

- Perform quality assurance on the work of others in team.

- Perform other duties as assigned by management.

Minimum Requirements

- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.

EEO Statement

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