Support Analyst

Support Analyst
Harris Govern - Allen, Texas

Harris Govern is a software provider for the property tax and appraisal industry.

 We place a high value on customer relationships to promote ‘customers for life’ and focus on developing collaborative, mutually beneficial partnerships with our customers and colleagues.

We are currently seeking a Support Analyst to join our team!

Details

At Harris Govern, Support Analysts are responsible for providing support services to our clients utilizing in-house support tools (phone, live chat, help ticket system), as well as customer training, trade shows, and onsite client visits.  Support representatives will assist clients in the usage and understanding of our Appraisal & Tax Collection software packages used by local governmental agencies throughout the states of Florida, Missouri, Texas, and Washington.

What are we looking for?

Support representatives must have excellent written and verbal communication.  Must be able to establish, build, and maintain effective relationships with customers, potential customers, and third-party partners.  Is easy to approach and talk to, sensitive to and patient with all diversities, builds rapport well, is an effective listener, and able to thrive in a team-oriented environment.  The ability to self-manage and meet goals and deadlines with strong organizational skills are needed. 

The position requires and in-depth knowledge of the company's growing library of software applications.  This knowledge must extend beyond the basics into the advanced software features.  Database knowledge (SQL Server) and MS Office 365 knowledge (Teams, Word, Excel, Outlook) are also important for this position.  The candidate must have the ability to analyze issues, establish priorities, anticipate consequences, make decisions and take action with fine attention to detail.  The ability to proactively learn new technologies and methodologies, adapt to changes and become proficient quickly will also be required.  Experience with software application technical support is preferred.

What we offer?


* Compensation will be commensurate with experience, technical abilities, industry knowledge, and job responsibilities. 


* Harris offers excellent fringe benefits including a generous vacation policy and health, dental, life and disability insurance.

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