Retail Associate (entry Level, Long Term)

Job Description

Join our retail team with Comcast/Xfinity, home of one of the fastest-growing and most reliable mobile service providers! Are you the go-to person among your peers for technology advice? Always staying updated on the latest tech trends?

Comcast/Xfinity invites you to embark on the next phase of your career journey with us.

We're expanding our retail team and offering a long-term opportunity with fantastic benefits from day one.

Join us and help shape the future of mobile phone sales with Xfinity, renowned for being one of the fastest-growing and most reliable mobile service providers!

The ideal candidate for this role is a tech-savvy individual who excels at connecting with customers to demonstrate our innovative technology ensuring they know the basics of Xfinity services.

You will perform non-sales customer service transactions including but not limited to equipment returns and swaps, customer pick up for "buy-online-pick-up" in-store order fulfillment.

In this exciting career, you will:


* Serve as an in-store expert for Xfinity Mobile support


* Provide in-store post-sales support for device data transfers and phone number ports


* Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative


* May also involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account set up errors

Retail Associates Benefits:


* Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision


* 401k available after 90 days


* Paid training


* Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)


* Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment


* Tuition Reimbursement (where applicable)


* Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)

Retail Associate Compensation - $15/hr + 5% quarterly bonus

Retail Associate Responsibilities:


* Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.


* May greet customers, ensuring that for sales opportunities they are connected to a sales consultant in a timely manner.

The Store Service Associate should be well prepared to demonstrate company technology to new customers to ensure they know the basics of Xfinity services.


* Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for "buy-online-pick-up" in-store order fulfillment.


* Serves as an in-store expert for Xfinity Mobile support.

Providing in-store post-sales support for device data transfers and phone number ports.


* Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, whic...