Service Advisor

Overview

Responsible for serving as the primary contact and source of information for all services provided to customers by the service department.

Responsibilities



* Communicate job status, description, and cost to customers; send repair estimates for approval.


* Secure payment for repairs per company policy.


* Assist Service Manager with Technician job assignments and oversee progress to completion.


* Ensure Technicians have necessary parts and supplies to complete job assignment.


* Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.


* Maintain quality control throughout the process.


* Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.

Qualifications



* Good customer service, communication, telephone and organization skills


* Self-motivated, dependable, driven individual who can work independently


* Ability to effectively build relationships with customers and coworkers


* Strong attention to detail, ability to multitask in fast paced environment with shifting priorities


* Ability to read and interpret technician writeups and summarize in a grammatically correct format.

EDUCATION/EXPERIENCE


* High school graduate or GED


* Experience in the heavy-duty truck service industry preferred but not required.

Willing to train the right individual with an automotive background.

COMPUTER SKILLS


* Basic computer navigation skills required.


* Experience with Adobe Acrobat and Microsoft Office applications (Word, Excel, Outlook)

OTHER REQUIREMENTS


* Ability to wear Personal Protective Equipment (PPE) as required by the position, location, and/or customer.

BENEFITS

Competitive pay and a well-built benefits program can be the foundation of your financial plan.

From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and promising future.

Company provided medical, dental, vision, paid vacation and sick time, paid holidays, flex spending accounts, life insurance, disability insurance, employee assistance program, 401k with 3% company match and discretionary profit sharing.

Annual safety shoe allowance, annual safety glasses allowance.