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Canada: Salesforce Administrator II

Job Summary:

The Salesforce Administrator II will provide support to the organization through the customization and configuration of our Salesforce platform.

The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes including: marketing, sales, customer service, and product teams.

The Salesforce Administrator will be responsible for the executing the day-to-day configuration, support, maintenance, and improvement of our CRM platform, as well as being assigned to larger projects that have company-wide visibility for both discovery, development, and implementation.

Essential Job Duties:


* Serve as one of three system administrators for a multi-org Salesforce environment that uses both Lightning and Classic


* Work across the different clouds of the Salesforce platform, including Experience Cloud, Service Cloud, and Sales Cloud, as well as supporting with custom applications.


* Interface with team members, business leaders, and other stakeholders to gather, understand, and translate requirements for various projects and initiatives.


* Plan and execute large-scale data improvement projects including data normalization, de-duping, and general clean up within Salesforce and integrated applications.


* Handle all basic administrative functions including user management, feature and record access requests, workflows, and other routine tasks.


* Complete regular internal system and user audits and prepare for the latest Salesforce releases.


* Manage, configure, and support ongoing maintenance of integrations with other systems and microservices.


* Coordinate the evaluation, scope and completion of new development requests.


* Participating in our agile SDLC with our team of Salesforce developers to design, test, and implement new features on Salesforce.


* Act as the liaison between our IT organization, Internal Business Stakeholders, and End Users.


* Work independently with members of the user community to define and document configuration and/or development requirements.


* Manage production releases of development and configuration changes.

Skills Required:


* Demonstrated ability to meet deadlines, handle, and prioritize simultaneous requests, and manage laterally and upwards.


* Ability to quickly learn new Salesforce features to support the many clouds ScanSource uses across its orgs.


* Exceptional verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.


* Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true need...




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