Senior Director of Operations

Description & Requirements

Maximus is thrilled to offer an exciting opportunity for a Senior Director of Operations within the Wisconsin Works (W2) Project in Milwaukee, WI.

This critical leadership role drives the project's mission to reduce reliance on public assistance by empowering low-income families through work and self-sufficiency.

The Senior Director will shape strategic operations, foster client relationships, and lead initiatives to ensure program excellence and innovation.



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*This position is contingent upon award of the program

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Why Join Maximus?

- Competitive Compensation - Quarterly bonuses based on performance included!

- ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- ️ Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.

- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.

- Tuition Reimbursement - Invest in your ongoing education and development.

- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Participate with executive management to establish strategic Operations plans, objectives, initiatives, and work plans for the project.

- Establish and maintain relationships with representatives of client agencies and stakeholders to promote and develop Maximus services.

- Develop, implement, and administer Operations processes and policies to ensure customer satisfaction, improved efficiency, and high productivity.

- Responsible for strategic planning and tactical execution for organizational excellence.

- Build a strong management team and direct assigned staff to ensure the completion of work in a timely and efficient manner.

- Align objectives, measure results, conduct developmental discussions and complete performance reviews.

- Build and execute an operational strategy to deliver a superior client experience.

- Create capacity for business and people growth, development, continuous improvement, and project compliance with contract operational service level agreements.

- Maintain an understanding of and ensure compliance with Maximus policies, proje...