Senior Project Manager - Retail Fraud

Chase Consumer & Community Banking (CCB) serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services through our 137,000 employees.

JPMorgan Chase creates lifelong, engaged relationships with our customers by being a trusted provider of financial services.

Our employees embrace our values of Integrity, Collaboration, Service, Ownership, and Innovation.

As a Senior Project Manager within the Retail Fraud Inbound Contact Center, you will participate in projects and provide support for various initiatives and any associated business transformation projects.

You may be involved in multiple projects or initiatives, working across the whole project lifecycle, researching new projects, business process changes, configuration changes or system modifications.

Through strong partnership with Business, Operations and Technology counterparts, you'll work on project deliverables.

Primary areas of focus will include eliciting project or initiative requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.

Additionally, you'll critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Job Responsibilities:


* Coordinate with various areas of Operations, Middle Office, Finance, Technology, and Senior Management to build business requirements, procedures, and processes.

This will include project plan development, resource management, requirements management (elicitation, documentation, prioritization, etc.), process mapping, process design, procedure authoring, org design, capacity sizing, etc.


* Conduct data analysis, data collection, and synthesis to translate into empirical solutions or evidence that can optimize project reporting


* Work with business partners to design, introduce, or re-engineer existing processes and business applications


* Conduct project planning and analysis, including creating detailed project plans, documenting business requirements, detailing issues and problems, and drafting business and technical work/data flows


* Facilitate or support project facilitator, create materials for presentation, and provide reporting/metrics as required


* Assist in the overall coordination and management of the program, including status, scorecards, and other key project management functions.

Required Qualifications, Capabilities and Skills:


* 3 plus years of Project Management experience


* Process management experience


* Excellent communication and presentations skills across various stakeholders and senior management


* Intermediate/Advanced experience using Microsoft Office, including Excel, Visio and PowerPoint
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