Order Management Associate

Order Management Associate

South Burlington, VT, USA Req #1058

Friday, December 13, 2024

Company: Instrumart

About Us

"There's an engineer behind everything we sell."

This isn't just a tagline.

We have a team of 20+ applications engineers that serve as our primary sales force, troubleshooters, and technical support staff.

Yeah, we ask a lot of them but they're pretty smart.

If you know what you're looking for, you can quickly and easily go online or call us to place an order.

But, if you have a question or aren't entirely sure what you need or what might work best, then call us! Our engineer will work with you to find the best solution for your unique situation and, once you've made your purchase, they will continue to provide support for the life of that product.

Visit our Website: instrumart.com

Summary: The Order Management Associate is a member of the Order Management Team and is primarily responsible for answering incoming phone calls and distributing them to the appropriate department.

Primary Job Duities:


* Answer incoming calls; greet callers, provide information, transfer calls, or take messages as necessary


* Greet visitors entering Instrumart, determine nature and purpose of visit, notify appropriate Instrumart contact


* Review and distribute all incoming Sales emails


* Order tracking/shipment status updates

Essential KSA's (Knowledge, Skills, Abilities):


* Ability and comfort working with computer applications- ample amount of time spent working in NetSuite


* Capacity to work with Instrumart's telecommunications system, DialPad


* Excellent attention to detail


* Fast and accurate typing skills


* Capability to work in a fast-paced environment


* Ability to communicate in a clear and helpful manner when corresponding with customers


* Skilled time manager with a strong drive toward productivity


* Active listener- giving full attention to what callers are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times


* High levels of dependability


* Excellent communication and collaboration skills to ensure smooth and clear interactions across all departments at Instrumart


* Familiarity with NetSuite or similar business management software


* Experience using a cloud-based telephone system


* Experience with sharing a workload while working as part of a team


* Experience working in an open office environment

Location: This position is located in South Burlington, Vermont, with the option to work from home 40% of the time following the completion of training

Work Atmosphere: The Order Management Associate works in a typical office environment, with a clean setting and climate-controlled temperature.

The office has significant exposure to natural light.

Substantial time spent at a desk, sitting, and doing repetitive motions through computer work.

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