Senior Analyst, Technology

The Senior Analyst will provide business analysis expertise for assigned product(s) in order to ensure that the product meets the needs of the business community it will serve.

Develops project plans, represents the business user to the delivery team, and anticipates the needs of the end user.

The Senior Analyst will be responsible for one or more complex projects with little or no supervision.

Essential Job Functions:


* Analyze business processes, functions and procedures to determine the most effective business systems technology to meet the needs of the business unit.


* Facilitate the flow of information between stakeholders to ensure a common understanding of needs and deliverables.


* Serve as a subject matter expert for one or more business processes and/or systems


* Independently interact with business units to ensure clarity of the problem/opportunity and elicit business requirements.


* Assess the capabilities of the business unit to understand the change needed to meet business needs and achieve strategic goals.


* Facilitate the solution selection/decision making process and provide the necessary information to enable the business unit to make an informed decision.


* Document business functions, processes and procedures, including as-is and to-be states and the changes necessary for this transformation.


* Recommend and implement new features and enhancements for the product team to develop.


* Support end-user feedback activities, such as, user acceptance testing and demonstration.


* Support change management tasks, such as, writing end-user documentation and delivering training. 


* Facilitate design sessions for business solutions.


* Mentor less-senior analysts on the team.


* Identify and resolve business issues.


* Develop detailed understanding of the business being analyzed including the organizational structure and relationships that exist between business units and an understanding of the business impact on the request being addressed to provide better insight in solution recommendations.


* May use SQL to analyze data sources and check for anomalies.

Education/Experience Requirements:


* Bachelor’s degree in Finance, Mathematics, Operations Research, Computer Science, with a minimum of five (5) experience writing complex SQL queries working with relational databases, or equivalent combination of education and experience.

Master’s degree idesirable


* Experience working with analysts in a research/modeling environment that leverages tools such as R and/or Python


* Extensive experience with visualization and business analytic tools such as PowerBI, Tableau, Cognos Analytics, VBA, Dataiku, Domino etc.


* Experience with business process mapping and requirements gathering/documentation skills


* Experience building analytics solutions for infrastructure, operations and/or application delivery teams  desirable


* Ability to work a...