Outbound / Operations Excellence Support

Johnson & Johnson is currently seeking an Outbound / Operations Excellence Support based in Singapore.

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com

Position Overview:

Managing the day-to-day outbound operations within the Regional DC (RDC) for the Singapore Logistics Hub (SLH), which includes managing the affiliate customer services for RDC, outbound related quality and compliance, inventory and stakeholder management.

In addition, this position will also support the SLH Operations Excellence in driving Excellence across the Regional DC (RDC) and Local DC (LDC) operations, in the areas of project management governance and execution, process excellence, performance management and data analytics.

This position will work very closely with the Operations teams and Supply Chain stakeholders in driving the project portfolio success.

He/ She will report to the RDC Operations Manager base in Singapore.

Key responsibilities

With expertise in End-to-End Supply Chain process improvement, this individual will lead the Regional Planning Team and proactively coordinate cross-functional resources required for THREE major areas:

1.

RDC Outbound Management


* To Provide timely outbound delivery to 3PL to facilitate Goods Issue.


* Communication to RPT for not available items during outbound delivery creation.


* Manage exceptions related to outbound delivery execution at 3PL, as per agreed procedure and approvals.


* Data validation and recording of all the Outbound NCRs raised by 3PL.


* Preparation and circulation of outbound related dashboard as per agreed timelines.


* Follow-up for timely closure of open STO Lines.


* Backorder management: open requirement which cannot be serviced during delivery creation, will fall under backorder processing.

Outbound analyst to manage Backorder processing as per defined procedure.


* Communication related to backorder management and outbound processing to relevant stakeholders.


* Prioritization and scheduling of outbound deliveries for optimized order to border lead time for affiliates.


* Stop-shipment coordination for traceability and various analysis.


* Provide back up support for RDC Outbound Analyst and complaints management.

2.

Deliver Excellence

a.

Project Management Governance and Execution


*
+ Support the implementation of strategic initiatives within the SLH operations in an end-to-end project management capacity.
+ Responsible for maintaining, and updating proje...