Customer Service Specialist

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:
029472 Customer Service Specialist (Open)

Job Description:

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 35 countries and 200-plus locations.

Our Vision

Be the best performing customer service company in the world.

Our Purpose

We create packaging solutions for life’s essentials.

Role overview

Responsible for responding to customer inquiries to provide solutions in accordance with Greif’s service standards, and as part of a high-performance customer service team.​

Key task and activities


* Interacts with customers via methods including (but not limited to) phone, email, or in person to provide legendary customer service.​


* Manages the sales order journey from entry to tracking,


* Delivers resolution to initial customer problems and provides information on products and services.​


* Escalates more complex or specialist issues in accordance with Greif’s policies and procedures.​


* Maintains and updates customer records to ensure correct information is shared, with details of inquiries, comments, or complaints recorded.​


* Pro-actively contacts customers to provide updates to complaints, planned adjustments or other inquires.​


* Communicates up to date and relevant order information, such as pricing, shipping information.​


* Actively participates in and adheres to Greif’s safety culture.​


* Contributes to the improvement of customer service processes and participates in relevant initiatives.​


* Collaborates with other departments to provide legendary customer service and cross-department harmony.​


* Assists with new Customer Service team member training.​


* Performs other duties as assigned.

Education:​



* Required - Highschool education 5 GCSEs at Grade C or above including  English and Mathematics.


* Desirable - further education/qualifications to NVQ III or equivalent in Business administration or Customer Service.

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Experience:​


* Able to demonstrate experience in a role that provides customer service activities.​


* Minimum 5 years experience in a B2B customer service position preferably in the manufacturing industry.


* Able to demonstrate learning new products and a willingness to quickly learn, that will achieve proficient product knowledge.​


* Able to demonstrate experience of problem solving, ideally in a customer service capacity.​

Technical Skills:​

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* Competent user of Microsoft Office.

Any other platforms, such as a CRM, would be an advantage.​

​Soft Skills:​


* Demonstrates confident communication skills in terms of both listening and verbal.​


* Must be fluent in the country language and Engl...