JJ Learn GSC Learning Admin Helpdesk

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.

Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world.

Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve.

Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

We are searching for the best talent for JJ Learn GSC Learning Admin Helpdesk to be in Bogotá - Colombia

The Junior Learning Administrator is mainly responsible for setting up training in the Learning Management System (LMS).

This includes, and is not limited to, creating or uploading and assigning training, building user groups, generating reports for validation and quality purposes, sending out invitation and communication emails to target audiences and, continuously document and update processes as needed.

They are also responsible for handling end user and admin queries or requests via case management tool (CMT), SharePoint, email, phone, messenger, or other Helpdesk intake tools.

Utmost integrity, collaboration, and dedication to quality customer service is expected from the role.
Essential Functions


* An individual contributor with specialized technical and operational knowledge in learning administration, and can apply this as they handle concerns, queries, and requests via phone/chat/email/case management system/other support media.


* Provides timely, complete and accurate end-to-end learning administration support in deploying training activities to all learning and development programs across all businesses.


* Ensures the LMS and learning object configurations are up-to-date and accurate by partnering with course owners/requestors, performing and supporting system and related audits, taking part in data and report validations, and course testing and updates.


* Operates, performs, completes and prioritizes tasks with a risk-management oriented approach and in accordance with defined/to-be defined Service Level Agreements (SLA's).
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