Services Operations Leader

In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work.

From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in.

Working at Schneider Electric means working toward a cleaner, better world.

You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

We are looking for Services Operation Leader to make an impact!

What will you do?



* Business Performance
+ Ensure jobs are planned and performed to optimize profits, ensuring safety, quality standards and customer service is maintained.
+ Drive profitable growth through the yearly implementation of the Annual Operation Productivity Plan (AO2P), including workforce planning.
+ Ensure additional scope of work (requested by customer) is invoiced.
+ Drive the Fiedl Service Representatives (FSR) Lead Generation program.
+ Implement a lean and agile operations organization.
+ Control operating costs.
+ Develop and grow key relationships with customers.
+ Drive improvements in first-time fix rates (FTFR).
+ Develop strategic account loyalty.



* People
+ Attract, recruit, onboard, develop, motivate and manage a robust and high performing Operations team while controlling voluntary attrition.
+ Prepare the pipeline of the future by scouting & nurturing a diverse pool of Services talent.
+ Manage team skills & behaviors to match with business needs and market evolution.



* Organization
+ Role model collaboration between functions in Services, other BU's locally and Global Services Execution Team, encourage the removal of silos.
+ Deploy the operating model.
+ Drive a lean and agile organization.



* Safety & Cybersecurity
+ Lead by example in ensuring safety & cyber security standards are applied.
+ Ensure FSR's receive appropriate certification before attending site and use PPE.
+ Secure FSR Managers perform (minimum) 1 safety audit per FSR per year.
+ Ensure the whole team are trained on cybersecurity and have a compliant endpoint (laptop).

What qualifications will make you successful?


* Min Bachelor Degree in Electrical Engineer or any other similar disciplines.


* Min 15 years of relevant working experience in the similar industries.


* Strong people management experience.


* Leadership experience.


* Knowledge of Power System and/or Secure Power business (Medium and Low Voltage Distribution Solutions/ UPS/ Cooling sol...