Installation And Service Technician

Job Description

Join Our Team as an Installation and Service Technician!
If you have experience in this area, this is one of the best jobs in the market! We provide a service vehicle too! For this entry-level position, you will be responsible for broadband installation and troubleshooting activities for voice, video, and data services for our customer base.

Installation and Service Technician Compensation:


* $19.20/hour + 5% quarterly bonuses

Installation and Service Technician Benefits:


* Generous PTO Package: Paid Time-Off (PTO), Paid Vacation, Flex Time, and Floating Holidays after the first 90 days of employment


* Tuition Reimbursement: Available where applicable


* Career Growth Opportunities: Develop your skills and advance your career with us


* Paid Training: We invest in your success from day one


* Comprehensive Health Coverage: Eligible to enroll in Medical, Dental, Vision, and 401k plans


* Discounted Services: Enjoy Comcast/Xfinity services at a discounted rate, including cable, high-speed internet, Voice, OnDemand, and Personal Security Services

Installation and Service Technician Job Responsibilities:


* Installation and Safety: Use installation tools and hand tools for jobs from high places, including climbing poles with proper equipment, ladders, and bucket trucks (18 to 26 feet).


* Service and Compliance: Perform installations and changes of service adhering to company procedures, National Electric Code (NEC), National Electric Safety Code (NESC) requirements, and local ordinances.


* Customer Service: Perform service calls, troubleshoot equipment issues, and design basic home networks using coaxial cable, Ethernet, Wi-Fi networks, and multimedia over coax alliance (MoCA).


* Record Keeping: Complete associated record keeping in a timely manner to ensure all details are recorded for customer accounts.


* Quality Assurance: Review and confirm the quality of service, perform necessary adjustments or fixes to provide the best possible service.


* Wi-Fi Installation: Determine the appropriate placement of devices and design of Wi-Fi networks considering Wi-Fi channels, co-channel interference, and channel utilization.


* Customer Education: Provide advanced customer education on products and services, use of devices, and set appropriate expectations.


* Vehicle and Equipment Maintenance: Clean, maintain, and stock vehicles and equipment, report the need for repairs or service, and report any accidents, losses, or property damage.


* Equipment Operation: Properly operate and maintain installation tools, technology, and equipment, including hand tools, light power tools, meters, or ladders.


* Digital Tools: Demonstrate the ability to navigate digital tools for work order management and digital diagnostics.


* Licensing and Safety: Obtain and maintain appropriate licensing and/or background checks as required.


* Decision-Making and Problem-Solving:...