Customer Engagement Specialist

Support Voice of Customer & Customer Engagement projects and activities, along with select Global Sales Organization [GSO] team initiatives as required.

Your day to day 


* Support the management of Customer Councils, Voice of the Customer (VoC) initiatives, and Customer Appreciation activities.


* Prepare and maintain documentations, like meeting agendas, Council rosters, VoC feedback and presentation materials.


* Work closely with multiple partners, agencies, and subject matter experts to support facilitation of in-person and virtual meetings & engagements and implement feedback across IHG.


* Coordinate meetings and help to organize schedules. 


* Consolidate information provided by others, or making sure that information is consistent

What we need from you


* Bachelor's in Marketing, Communications, Public Relations, Business, or a relevant field of work, or an equivalent combination of education and work-related experience.


* Experience working in Microsoft Office Suite; experience with Cvent a plus 


* Project management experience beneficial


* Proven team player but also able to work independently & proactively


* Ability to handle multiple assignments and projects accurately and with attention to detail


* Able to multitask with organized approach


* Effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff.

Ability to develop and present data-driven recommendations successfully, promotes items persuasively, and shapes the opinions of others.


* Ability to maintain a consistent, high quality customer-focused orientation, including providing clear, accurate information; explaining procedures or materials or providing supplemental information; anticipating problems or questions.

Location – Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office.

This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $46,226.00 to $72,000.00.  This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.  

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