Product Manager- ServiceNow

Your Job

The Product Manager role at Koch Global Services offers a unique opportunity to lead enterprise service transformation through the ServiceNow Platform.

You will drive innovation, operational excellence, and business transformation as a player-coach while empowering product teams to deliver superior value aligned with Koch's PBM© values, principles and long-term strategies.

By applying Agile principles, you will empower high-performing teams to create scalable, impactful solutions that support key business functions and enable sustained growth.

Our Team

You will join the Global Enterprise Service Management capability, a team dedicated to enabling Koch business through transformation and innovation.

Our platform enables key lifecycle capabilities, including IT Service Management, HR Service Delivery, Portfolio Management, Application/Infrastructure Management, Legal Service Delivery, AI and Consumer Experience.

We are a collaborative and forward-thinking team committed to delivering scalable solutions that drive measurable business value.

What You Will Do



* Lead and develop a high-performing teams by fostering collaboration, continuous improvement, Agile principles, and long-term talent growth strategies.


* Define and communicate a clear vision that prioritizes work based on business value, feasibility, and strategic goals.


* Align resources, capabilities, and priorities by collaborating with internal and external teams.


* Engage with stakeholders and vendors to align on strategic roadmaps and partnership opportunities.


* Drive process improvement and operational excellence while ensuring accountability for teams and vendors to deliver measurable business outcomes.


* Identify and promote opportunities to enhance ServiceNow capabilities and drive innovation

Who You Are (Basic Qualifications)



* 5+ years in leadership or product management roles delivering technology solutions on enterprise platforms.


* Experience leading cross-functional and diverse teams to achieve business outcomes.


* Experience utilizing Agile methodologies (Scrum, Kanban, or SAFe) to deliver business outcomes through technology solutions.


* Experience managing large-scale, complex technology initiatives including measurable outcomes.


* Experience partnering with stakeholders and/or customers to tell story


* Experience communicating and partnering with stakeholders to translate complex technical concepts and convey an appropriate story to drive outcomes.


* Experience in economic thinking and decision-making frameworks, ensuring prioritization of work that maximizes business value.

What Will Put You Ahead



* Knowledge of ServiceNow capabilities (ITOM, ITSM, CMDB, etc.) and global support models.


* Proven success in leading and advancing Agile Product Teams, driving team performance and delivering business value.


* Experience using Agile tools like ServiceNow Agile, JIRA, or Azure D...