Customer Service Representative

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:
029407 Customer Service Representative (Open)

Job Description:

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.

OUR VISION:

Be the best performing customer service company in the world.

OUR PURPOSE:

We create packaging solutions for life’s essentials.

ROLE OVERVIEW: Respond to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.

 Under more direct supervision and oversight.

First-level response to basic and routine customer problems and needs. 

Key Responsibilities


* Interacts with customers via telephone, email, or in-person to provide basic-level support and simple information on products or services.


* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.


* Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.


* Contacts customers to respond to simple inquiries or to notify them of claim investigation results or any planned adjustments.


* Collects and enters orders for new or additional products or services.


* Supports inside and outside sales.


* Acts as front desk support, answering telephones, sending, receiving, and routing mail, and answering inquiries from colleagues and visitors.

Updates and maintains files, including data entry.


* Fields customer questions and complaints; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.


* Inventory- starting and closing out EOM cycle counts and running weekly exception reports.


* Payroll—May assist with approving timecards.


* May serve as backup for HR on occasion, assisting with transactional tasks in Workday and other HR applications.


* Performs other duties as assigned.

Education and Experience


* Typically possesses 1-2 years of experience and a high school diploma.

Knowledge and Skills


* Excellent verbal and written communication skills.


* MS Office (Word, Excel) and various ERP Systems knowledge required.


* Experience using basic office equipment (i.e.

copiers, calculators, etc.).


* Excellent organization and data entry skills.


* Excellent attention to detail.


* Previous experience with HR duties preferred.

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EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth.

Greif, Inc.

is an equal opportunity employer.

We will not discriminate against any applican...