Product Support Sales Representative (PSSR)

As Product Support Sales Representative (PSSR), you will be responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory.

This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern's customers.

Annual base salary + monthly commission Job Requirements/Skills:


* Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around - customers, suppliers, manufacturers, and co-workers


* Requires a valid driver's license and the ability to maintain an insurable driving record


* Provide exceptional customer service


* Ability to take the initiative to accomplish work with little supervision


* Effectively manage relationships both internally and externally


* Good verbal and written communication skills


* Ability to exercise integrity, confidentiality, and discretion


* Excellent time management and organizational skills


* Capable of working with all levels of the organization


* Teamwork: cooperate and support others within the Modern Machinery organization

Education/Experience:


* High School diploma required.

Bachelor's degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience


* Proficient in Microsoft Office products (Outlook, Word, and Excel)

Nature/Scope of Job:


* Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.


* Must be able to travel on a regular basis to include overnight stays.



* Demonstrate Modern Machinery's core values and promote the mission and vision of the company


* Follow all company policies, processes, procedures.

Exercise safe work practices to contribute to the achievement of the company's safety goals


* Effectively communicate with and establish relationships with assigned customers
+ Develop sales forecasts and business plans for each customer
+ Utilize the company's CRM system to track and maintain customer records


* Promote growth and increase sales activity for parts and service
+ Identify new or additional opportunities for aftermarket sales
+ Sell service programs
+ Perform and coordinate market and opinion surveys


* Provide customers with quotes related to product support
+ Perform machine inspections and evaluations


* Communicate the progress of repair(s) to customer's equipment in the shop


* Assist in successfully negotiating and settling customer product support disputes


* Execute on short and long-term goals through good management and planning

The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position.

Duties, ...