Senior Manager-Connected Service Hub (CSH) Systems Training Specialist & Delegated Admin

Key Functions

- Maintain a strong functional knowledge of current processes within the Connected Services Hubs Community.

- Delegated Administrator for bFS which includes but not limited to user management, bFS set-up, master data management and reporting.

- Manage Level 2 support queues for user issues or requests pertaining to Salesforce platforms.

- Serve as the systems subject matter expert for training new and existing employees in the CSH and Management teams on Salesforce Platforms.

- Work with the Global Services Teams to design, test functionality on Salesforce Platforms as new releases are implemented including documenting the process changes, update appropriate guides and documents, modify the website, prepare for communication and work with Schneider Digital to support release training.

- Act as liaison between CSH teams and technical staff communicating issues, defects and enhancement to the development teams.

- Host regular refresher training for the organization based on trends and needs of the business.

- Participate in Global bFS Champions & Delegated Admin Networks.

- Maintain and update all guides, documentation and website.

- Willing to travel domestic and occasionally International (15%).

Qualifications

Required Qualifications & Technical Skills

- Deep understanding of Salesforce Platforms (bFO/bFS/AMS)

- Experience supporting projects involving Services or associated business processes

- Training Experience

- Strong communication and customer service skills

- High commitment to company vision and values

- Creative-thinking, solutions-orientated individual with excellent interpersonal skills who also possesses the ability to influence and convince, communicate and facilitate

- Proficiency in using Microsoft Office programs

- English language (writing, speaking, and reading) proficiency

- Ability to understand and communicate processes of all departments

- Effectiveness working on teams, both within and outside of immediate domain

- Experience on working with geographically distributed and highly diversified teams

- Self-starter who can suggest technology improvements

- Experience with the JIRA application to collaborate with Global and Development Teams

- Knowledge and experience with the Agile workflow methodology

- Knowledge and experience with ticketing systems such as Service Now

- Needs to have or obtain Gold Level certification for reporting in SalesForce

Schedule: Full-time
Req: 0090WN