Customer Service Representative

Company

Federal Reserve Bank of Minneapolis

Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?

The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S.

Treasury retail financial products, such as United States Savings Bonds.

We are looking for individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete

Responsibilities:


* Answer incoming calls and emails from customers, financial institutions, and legal professionals.


* Advise customers on U.S.

Treasury financial products, regulations, and forms.


* Support account setup and navigation for U.S.

Treasury websites and applications


* Aim to exceed established metrics for accuracy, timeliness, and completeness


* Provide prompt, efficient, detailed, customer-oriented service


* Act as an advocate for our customer; reporting and/or acting on areas for improvement


* Establish and maintain accurate records and documentation


* Interpret guidelines, regulations, and recommend changes to procedures and processes

Qualifications:


* Associates degree in business or an equivalent combination of education and experience.


* Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.


* Must be a U.S.

citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.


* Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.


* Basic computer and MS Office proficiency.


* Salary range is $42,600-53,297-64,000.

Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity. 



* The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person.

Onsite work is an essential function of this position, and you are expected to be in the office 3 days per week for meetings and team collaboration.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:


* Comprehensive healthcare options (Medical, Dental, and Vision)


* 401(k) match, and a fully-funded pension plan


* Paid time off and holidays


* Free public transportation passes


* Annual educational assistance


* On-site fitness facility


* Professional development programs, training, and conferences


* And more…

The Minneapolis Fed is committed t...