Infrastructure Technician-Field

Your Job

Koch Engineered Solutions is seeking an Infrastructure Technician-Field, to join our team based out of Katy, TX.

As a member of the Infrastructure and Operations team, you will work with stakeholders and technology partners to deliver IT to remote construction sites.

This position does require travel and lengthy periods embedded in the field.

Our Team

As a member of the Information Technology team, you will need to thrive in a fast pace and innovative environment.

You will collaborate to develop solutions and prove their value through experimentation and scalable deployment in our business.

Leading in a collaborative environment, displaying creativity, and focusing on attaining positive business results will be necessary skills.

Like an employee of a startup, you will need to be resourceful and capable of partnering with key stakeholder's, building relationships, and interacting with market solution providers that can accelerate progress of our business objectives.

What You Will Do



* Actively coordinate and execute light-level project management duties, including task-oriented responsibilities, efficient scheduling and other items as needed


* Deploy field networks - travel is required


* Routing, Switching, printing, cell boosters, inside wiring, etc.


* Set up workstations with computers and necessary peripheral devices (docking stations, monitors, etc.)


* Provide orientation and guidance to users on how to operate new software and computer equipment.


* Work with support team to troubleshoot issues and ensure issues are being routed to proper functional teams.


* Work with various technologies such as Windows Servers, End User Workstations, Wireless networks, Virtualized environments, Cloud Computing, DevOps, printing, scanning, LTE, Fixed Wireless, Satellite, and more.


* Providing timely follow-up and completion of internal customer requests utilizing a central help desk ticketing system.


* Provide day to day operational support for system troubleshooting, service delivery/recovery, root cause analysis and resolution/remediation of technical issues demonstrating a high level of initiative.


* Will require travel at times up to 30%

Who You Are (Basic Qualifications)



* Strong knowledge and hands-on experience with various network technologies (VLAN, routing, DHCP, etc,), internet services (LTE, Satellite, Fixed wireless/wireline), and structured cabling.


* Proven experience with in-depth troubleshooting, root cause identification and problem resolution.


* Experience providing technical support in an Enterprise environment.


* Ability to lift 35 pounds, work in various manufacturing, field construction and office environments, climbing stairs / ladders.

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is...