Customer Service Associate Representative - Express Scripts (ONSITE)

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*Selected candidate is required to work in the office location Monday thru Friday 8am to 4:30pm EST



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*Position is site dependent: 4750 East 450 South, Whitestown, IN

POSITION SUMMARY

The Customer Service Associate Representative position is primarily responsible for handling customer service and inquiries regarding medication returns.

This includes processing returned prescriptions, return mailers, research and patient contact (outbound).

Work to research and resolve problems in a timely manner.

Document patient concerns/ issues, progress and resolution in a computerized system and utilize system tools and resources to handle issues and resolve all concerns.

They are also expected to maintain our Clerk Room in rotation which includes but not limited to, Resends, Inmar, Hazmat, Daily Count and Cage help.

Follows program guidelines and adapt o roles as needed in aspect to all areas of the Returns Room.

Striving to be trained and proficient on all major tasks in the Returns Room as preparing to evolve into PRC II by goal setting.

In addition, any other assignments assigned to accommodate the Returns Rooms.

ESSENTIAL FUNCTIONS

Handle outbound patient calls in a polite, professional manner while maintaining calling standards for communicating with patients as outlined in the department guidelines for processing returns.

As well as maintaining our Clerk Room and all necessary functions within the Clerk Room.

Research and evaluate each return independently to determine return type and course of resolution.

Maintain accurate and complete documentation and system records of all returns in order to efficiently provide service for our patients.

Opens and sort incoming mail and packing orders as required.

Process following safety guidelines Hazmat materials while protecting individual health information.

Process credits within limits of authorization and forward credits for processing as necessary.

QUALIFICATIONS


* High school diploma or GED required.


* Pharmacy Tech License highly preferred


* 1-2 years of relevant working experience.


* Health insurance experience with medical insurance knowledge and terminology is preferred.


* Intermediate data entry skills and working knowledge of Microsoft Office


* 10 key experience required


* Detail oriented with good analytical skills


* Excellent written and verbal communication skills with the ability to interact well at all levels


* Must be well organized and have the ability to multi task


* Must be able to lift 25 lb

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.

We relentlessly innovate to make the prediction...