APPLICATION SUPPORT ANALYST - Open Until Filled

*APPLICATION SUPPORT ANALYST

*

Lake Havasu City, AZ

Closing Date: Open Till Filled

OTF25-124 - APPLICATION SUPPORT ANALYST

Salary: $2,513.62 - $3,669.81 Bi-Weekly / DOQ

FLSA Status: Exempt

Grade: GN18

Department: ASD/Information Technology

TO BE CONSIDERED FOR THIS POSITION: You must complete an online application.

Resumes in lieu of application will not receive consideration.

General Definition of Work

"Performs difficult skilled technical work analyzing, implementing, and maintaining software solutions related to various applications, platforms, services, and systems such as ERP, Land Management, Assets, CAD/RMS, Parks & Rec., Utilities, SharePoint, and Teams; maintaining and analyzing data, reviewing processes, reporting, managing application security, and other related work as apparent or assigned.

Responsible for a variety of functions in order to ensure that applications run smoothly and that all customer inquiries are appropriately addressed.

Acts as the subject matter expert.

Considered the first and second line of application support, resolving technical requests and issues.

Consistently communicates solutions and enhancements directly to the customer.

Has the ability to test and recommend improvements, work with vendors, and work with IT on software enhancements.

Work is performed under the general direction of the Application Services Manager

The ideal candidate will have a background in supporting various types of applications.

Must be able to support, troubleshoot, and recommend improvements to various city applications.

Excellent communication and interpersonal skills, both written and verbal, are a must.

They can relay technical information to non-technical users and elicit clients' needs.

They must also have excellent customer service and problem-solving skills.

They must be able to interpret customer needs into technical guidelines and requirements.

They will have experience testing updates, creating reports, being a vendor liaison, and being the first line of support for the application.

Minimum Qualifications

Bachelor's degree in Information Technology or related field and moderate experience in system analysis and programming or equivalent combination of education and experience.

Special Qualifications

Possession of Criminal Justice Information Services (CJIS) Compliance and Data Encryption certification at hire.

Must meet and maintain all training and education requirements for the position.

Valid Driver's License of the appropriate class.

Essential Functions

The requirements listed below are representative of the knowledge, skill, and/or ability required and are subject to change as needs and job requirements change.

Position assignments may vary.

Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Provides technical support with Integrated Cloud Applications and Platform Services (Oracle).

Reviews Oracle Cloud release notes and works wit...