Relationship Banker - Warrenville Branch - Warrenville, IL Bilingual English and Spanish Preferred

You have a passion for helping customers, building relationships, and delivering extraordinary customer service.

You're energetic and enthusiastic as the face of Chase to our retail branch customers.

From a personal standpoint, you'll also have the opportunity to take ownership of your career development through a variety of cross-training opportunities.

As a Relationship Banker in our Branch Banking team, you'll take a lead role in delivering outstanding experience to Chase customers.

You'll acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch.

You'll be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week.

Job Responsibilities



* Deliver exceptional customer experience by acting with a customer-first attitude


* Manage assigned customers and proactively meet with them - in person and over the phone - to build lasting relationships, discover financial needs, and tailor product and service recommendations


* Make personal connections, engage and educate customers, ask open-ended questions and listen to establish trust and build lasting relationships


* Strong desire and ability to influence, educate, and connect customers to technology


* Possess initiative, and knowledge to provide financial options for customers using a consultative approach


* Ability to learn products, services, and procedures quickly and accurately; deliver solutions that make our One Chase products work together


* Partner with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs

Required Qualifications, Capabilities and Skills



* At least one year experience in:



* Retail banking sales, or


* Financial services sales, or


* Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results

High school degree, GED or foreign equivalent required

Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required.

All unlicensed applicants must obtain their licenses within 180 days of hire

Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training

Excellent communication skills - in person and over the phone - with proven ability to tailor features and benefits of products/services to customers with differing needs

Ability to work branch hours, including weekends and some evenings

Compliance with Dodd Frank/Truth in Lending Act

Preferred Qualification...