Housing Concierge

Supported Housing Concierge 

Exeter - ETAAS (Exeter Temporary Accommodation and Assessment Service)

Permanent, Full time (37.5 hpw) rota working.

Pay £12 per hour (Salary £23,464 per annum) and great benefits including Health Cash Plan

Home, a place where you belong

At ETAAS we always keep the customer at the heart of what we do, your observational skills and knowledge of our customers will help inform planned and unplanned support to enable our customers to maintain their temporary accommodation.

Feel safe, valued and secure in their temporary homes.

We’re looking for a Supported Housing Concierge to join our growing team.

Here at Homegroup we look after our vulnerable customers, but also those with quite complex care needs.

Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift as a Housing Concierge


* If you want a quiet and calm role, then this is not the job for you!


* There is so much more involved than just being, stuck in an office monitoring CCTV or patrolling the premises.


* The first line of support for our customers when our wider team or their own support network aren’t around to help!


* You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.


* Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services and at times be a listening ear.


* Finally, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, we’re in the top ten for Great Places to Work in the UK!

You bring


* Calm under pressure with great communication skills


* You get a kick out of supporting the most vulnerable in society (maybe you‘ve worked in public service, or the military).

You know what’s required to look after the public and our customers too.


* You’re sociable and interested in people and their stories and like getting to know people.

You use your people insights and keen eye for detail to spot changes in behaviour.


* You recognise when things are about to go wrong and are confident intervening in a sensitive way. 


* A team player with the confidence to work alone.

Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

You’ll join Calvin our service manager, who joined Homegroup as a night Support Coordinator developing his skills, moving to a Day Support Coordina...