Lead Support Worker

Lead Support Worker

Newcastle - Hawthorn House and surrounding areas

Permanent, Full time (37.5 hpw)

Salary £24,664 per annum, and great colleague benefits including Health Cash Plan

Driving essential

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change customers lives for the better?  As our Support Coordinator you’ll be at the heart of supporting our customers who are at risk of homelessness, many with a mental health diagnosis.  

Personal care will not be needed in this role, however if you work in a care / personal care role, we would love to hear about your other transferable skills you can offer. 

You’ll really make a difference each day as you help customers achieve their hopes, aspirations and successfully moving on with a positive future. Amazing we know!

Typical day as a Lead Support Worker (internally known as a support coordinator)


* Engagement - You could be cooking with customers, supporting with budgeting, attending a probation / substance misuse meeting.


* Creating and delivering support plans.

Working collaboratively with customers and in partnership with our clinical teams.


* Working closely with external agencies so that there is a seamless approach to support.


* Support with tenancy guidance and benefit maximisation.


* Carrying out risk assessments, support planning, goal setting and regular reviews.


* Support customers with moving on (when the time is right.)

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a Top 10 Great Place to Work in the UK! 

You bring


* Passion and commitment to support our 18 years+ customers.


* Natural collaborator, with a keen eye for detail. 


* Working at your own initiative, positively influencing people from all different backgrounds.


* Experience in safeguarding, risk assessments, confidentiality, and support planning. 


* Reliable with record keeping.

Important that you are technologically savvy, or at the very least not a technophobe!


* A “can do” positive attitude.

We can nurture your talent, just let us know in your cover letter why you’re the right fit to work here!


* A valid and clean driving licence.

As well as having access to a vehicle insured for business purposes.

Don’t worry, we’ll pay you expenses to cover this use! 

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

You’ll work alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us we’re not just a team we’re a ‘work family’.

You’ll be supported by Leanne, our Senior Client Service Manager and the rest of the dynamic team.

Job details


* You’ll work shi...