Service Manager

Classification:
Exempt

We are Alsco Uniforms.

We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry.

Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries.

It’s our job every day to make every aspect of the customer experience better.

Whatever our customers need, Alsco Uniforms finds the answers that work for them.                                                                          

Our employees are the heart and soul of Alsco Uniforms.

As a result, we have a long history of strong financial performance, continuous improvement, and customer service.

We’re seeking driven professionals with ambition to grow within our company.

We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development. 

Join our team and build your career with Alsco Uniforms!

Job Summary:
The Service Manager is responsible to meet or exceed Service department goals at a branch.

The SM directly supervises District Managers and has ultimate responsibility for the success of the Service department.

The SM reports to the General Manager.

Our full-time employees enjoy:

401K Plan with Company Match

Medical, Dental, Vision, FSA/HSA       

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Choice of Global Cash Card or Direct Deposit

Career Advancement

Learning & Development Opportunities

Inclusive and Diverse Team Environment

Essential Functions:
-  Recruit, develop and motivate a highly productive team of promotable DM's and RSR's through continual coaching and training, regular meetings, actively training and developing DM's to become future SM's, fostering a positive work environment, projecting a professional image and building strong relationships with each DM or RSR.

Also oversees disciplinary action taken in the department.
-  Ensure customer loyalty and outstanding customer service.

Hold DM's accountable for customer visits, audits, new installs, problem solving, open communication and negotiating with customers.

The SM also participates in route ride-alongs and contacting customers on a regular basis.
-  Ensure all company policies and procedures are followed in the Service department, including safety, HR and Service SOP's.

Oversee the maintenance of Driver Qualification files and maintenance of delivery vehicles.
-  Oversee all new account installs and personally attend major and corporate account installs.
-  Manage retention and growth by motivating the Service team to solicit new customers and retain current customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.

Monitor and report competitive activity.

Oversee promotions, contests and continued excellent customer relationships.
-  Control department costs...