Leader in Training (Independence, MO)

Position Summary

The Leader in Training helps ensure that all aspects of the practice operate fluidly and effectively.

This position conducts and helps train associates on establishing the highest level of patient care and satisfaction, including resolving patient complaints.

Assist the Office Manager and Assistant Office Manager in evaluating the trainee for effectiveness of training and individual employee growth.

This position will also learn the roles and responsibilities of an Assistant Office Manager and Office Manager.

This position will serve as a trainer, patient care coordinator, patient account service representative or other administrative.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.

Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.


* Learns to lead and oversees daily office operations, including doctors and administrative and clinical staff, patient interactions, scheduling, and short-term office planning.


* Learns to determine work schedules and work assignments for doctors, and administrative and clinical employees.


* Develops and spearheads the practice, providing employees with constructive feedback to improve individual and team morale.


* Provides written and oral instruction or feedback to employees to enhance employee relations.


* Creates an environment conducive to achieving practice performance goals.


* Assists in the development of administrative and clinical training materials and programs.


* Monitors daily, weekly, and monthly employee performance, giving feedback and/or performance improvement plans


* Provides feedback for 45 day, 90 day, and annual performance evaluations for administrative and clinical staff.


* Prepares and delivers timely administration of all paperwork and reports.


* Liaison to Maintenance Department, ensuring office fixtures, furnishing, grounds and attendant repairs to such are timely reported and performed, and adequate administrative and clinical supplies are on site.


* Supports the Dental Depot mission statement by providing a positive example for staff.


* Communicates respectfully and courteously with patients, vendors, and employees.


* Proficiently uses conflict resolution and problem-solving techniques to manage interpersonal office conflict and patient complaints.


* Increases knowledge and skills through self-study and other education.


* Completes annual education and/or licensing requirements if applicable.


* Maintains dependable job attendance and can be relied on to follow through with assigned tasks.


* Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.


* Position may be require...